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Home » Recent posts » 5 Fireplace Repair Companies in Ottawa to Help Cosy Up for Those Freezing Nights

5 Fireplace Repair Companies in Ottawa to Help Cosy Up for Those Freezing Nights

fireplace-repair-companies-in-ottawa
We extensively test and research all services we review. Here's why you can trust us.
  • Qualifications and experience: Firstly, we checked if these companies had the necessary licences, insurance and certifications to prove that they were qualified. We also checked their years of experience.
  • Services: Next, took a look at how varied their services were and if they offered specialised expertise.
  • Communication: We also considered their communication skills to see if they can explain issues clearly and if they’re able to reply quickly to inquiries.
  • Technicians: Of course, we also looked at their technicians to see if they were certified, professional and punctual.
  • Affordability: Lastly, we checked to see if they offered reasonable rates.

One thing you need to know if you’re planning on moving to Ottawa is its freezing winter season. This is why you’ll notice that a fireplace is almost always present in Ottawan homes to help keep the family warm and cosy come the holidays.

However, fireplaces aren’t just for show and they require some maintenance to keep functioning properly and last you a lifetime! Fortunately, tons of fireplace repair companies can be found in Ottawa and they’re the pros that can get rid of your woes.

To help you find the best one for you, we’ve reviewed some of the top-rated fireplace repair companies in Ottawa here. Check them out!

How much do fireplace repairs cost in Ottawa?

Fireplace repairs in Ottawa cost anywhere from 250 CAD to 3,000 CAD or more. This depends on the company itself as well as the damage that needs to be fixed.

1. Ottawa Home Services

ottawa-home-services

Services: Fireplace repair and installation, furnace repair and installation, heat pumps, water heaters

Location: 1559 Laperriere Ave, Ottawa, ON K1Z 7T1, Canada

Contact: +1 613-604-4777

Business hours: Open 24 hours

Website

Ottawa Home Services is a reliable contractor that can be at your home and fix any issues regarding your fireplace in a jiffy. 

We were impressed by their 24/7 emergency service hotline. In fact, some of their past clients highlighted how the technician was able to arrive and fix their fireplace just hours after their phone call.

The technicians’ professionalism is commendable as well, highlighting their expertise in repair and punctuality. 

We also appreciate how Ottawa Home Services offers a wide variety of home services so you can contact them even if you have multiple issues going on. From heating issues to air quality improvements, they offer just about everything.

Our only gripe is that their services regarding fireplaces are quite vague on their website so you’ll have to call them to learn more.

Pros

  • Great selection of home services
  • Quick turnaround times
  • 20+ years in the industry
  • 24/7 services

Cons

  • Vague description of fireplace repair service on the website

Extremely professional and friendly

“Troy, our installer, was extremely professional and friendly.  He even provided an alternative option for a portion of the installation of our tankless hot water heater, which saved us some money!  Troy also alerted us to a blocked floor drain that we were not aware of.

He carefully explained the workings of our system to us before departure. From the sales rep (Kevin) through to the finance and office management, we received first-class treatment and I would not hesitate to refer anyone to Ottawa Home Services.”

-Monika Plettenberg, Google Review

I’m quite satisfied

“Mat was great installing a new on-demand hot water system. Cleaned up the install mess from a previous company. Made sure he explained everything before leaving easily and directly to understand. I’m quite satisfied.”

-Ian Treherne, Google Review

2. Francis Home Environment Heating and Air Conditioning

francis-home-environment-heating-and-air-conditioning

Services: Gas fireplace maintenance and repair, drain and sewer services, plumbing

Location: 38 Antares Dr Suite 400, Ottawa, ON K2E 7V2, Canada

Contact: +1 613-723-4700

Business hours: Open 24 hours

Website

Francis Home Environment Heating and Air Conditioning is one of our top picks because of its impressive tenure. They’ve been around since 1933 and they’ve garnered amazing praise both online and through word of mouth.

We can see where these praises are coming from because, for starters, their fireplace technicians are adept. We’ve personally availed of their fireplace maintenance service and seeing their technician at work was impressive, as he checked every nook and cranny.

They also offer 24/7 emergency services so you never have to worry about freezing during the night!

We also wanted to highlight their 2-year guarantee regarding their services. How this works is that if you’re not satisfied with their service during a 2-year span, they can refund your services—in due process, of course. 

As for its downsides, the main one is its price-to-value ratio. Although we can attest to the quality of their work, their rates seem a tad too high.

Also, it’s worth noting that they only service gas fireplaces.

Pros

  • Offers a wide variety of heating, AC, plumbing and electrical services
  • Covers a wide area of Ottawa
  • 90+ years of experience
  • 24/7 emergency services

Cons

  • Expensive
  • Can only service gas fireplaces

One of the best repair experiences we have ever had

“We found out the 14-year-old furnace in the house we had just purchased needed a new motor plus as it was the original furnace put in by the builder when the house was built, and wasn’t of great quality, we decided to buy a new furnace and to buy it from Francis Home Heating. 

In less than 24 hours, the installation was complete, the old furnace was removed, the excellent cleanup was done and our house was warm again.

The two technicians, Ahmad and John were excellent- worked well together, quickly and thoroughly. Very knowledgeable as well. Overall, one of the best repair experiences we have ever had. Highly recommend this company.”

-Barry MacLeod, Google Review

Well-informed, polite and pleasant

“Nicole was excellent. She clearly knew what she was doing and thoroughly cleaned both of our fireplaces. We just moved into our new home and I like to maintain our equipment properly. It was good to get them done and look cleaner and neater. 

We’ll do it again in two years. I like Francis because there’s no hard sell. The staff are well-informed, polite and pleasant to deal with.”

-Joanne Hamilton, Google Review

3. AirZone HVAC Services

airzone-hvac-services

Services: Fireplace maintenance and installations, cooling and heating diagnostics and repairs

Location: 174 Colonnade Rd #27, Ottawa, ON K2E 7J5, Canada

Contact: +1 613-592-5770

Business hours: Open 24 hours

Website

AirZone HVAC Services was able to pique our curiosity when we saw its beautiful selection of fireplaces. They’re partnered with well-known brands and they can install these pieces in clients’ homes meticulously thanks to their skilled and experienced technicians.

However, the biggest advantage that AirZone has over other fireplace repair companies is its impressive stock of spare parts. 

In some companies, when they see a fireplace that can’t be repaired, they’ll suggest a new one, which is far more costly. With AirZone, we were impressed when they were able to save a client’s fireplace just because they had the spare part required to fix it.

The only thing we would change about this company is its slightly pricey rates. However, we do feel like they’re offering the best value for money since their technicians are efficient and adept—plus, the quality of their fireplaces is above average as well.

Pros

  • Regulated by TSSA
  • Expert technicians
  • Free fireplace estimates
  • Great customer service
  • Has lots of fireplace parts

Cons

  • Slightly pricey rates

Great service and they are knowledgeable

“I booked my first annual maintenance with AirZone. I was not sure if I wanted to enrol in their membership. However, after meeting and speaking with my technician Rob I had no doubts and enrolled. Great service and they are knowledgeable.

I’ll ask Rob for my next service. Thanks again!”

-Sean O’Riordan, Google Review

Customer service was amazing

“Had to replace our HVAC system in the condo. Tech came to do a diagnostic and unfortunately advised that the system needed to be replaced (we received the same info from another company so we were confident in the suggestion).

They communicated well throughout the process while we placed the order and were waiting for the new system for installation. Installation was done fairly quickly once they received the new machine. Customer service was amazing. Would recommend them to others.”

-Pascal Gagnon, Google Review

4. Rick Menard Heating & Cooling

rick-menard-heating-cooling

Services: Furnace installation, AC repair, water heater services

Location: 1228 Old Innes Rd Unit 313, Ottawa, ON K1B 3V3, Canada

Contact: +1 613-834-1415

Business hours: Monday to Friday: 8:00 AM to 4:00 PM

Website

With 30+ years of experience under its belt, Rick Menard Heating & Cooling is among the most reputable fireplace installation and repair service providers in Ottawa. 

Fortunately, they’re able to back their tenure with their offerings, as they provide superb fireplace models and feature comprehensive maintenance plans. Starting with their models, we were impressed with how varied their selection was, ranging from modern to traditional looks.

Furthermore, we appreciate their in-depth maintenance services, which involve careful assessments, free quotations and an impressive quality guarantee. 

This guarantee involves their technicians inspecting the part where the client was left unsatisfied and decide the best course of action from there. They may replace the unit, re-do the service but one thing they promise is that there won’t be any additional costs.

One thing we noticed, however, was that their previous clients’ testimonies were a bit of a mixed bag. Although they offered overwhelmingly positive reviews, a handful of our interviewees noted that their unit ran into some issues months after their service.

Pros

  • Solid selection of HVAC installation and repair services
  • Partnered with big brands
  • Offers free quotation
  • BBB Accredited
  • 24/7 emergency services

Cons

  • Reports of inconsistent quality

From start to finish, it was amazing

“There is a reason why this company gets 4.9 and should be 5!  From start to finish; it was amazing. 

Firstly, was Alex, who designed a difficult and complex installation of a humidifier.  He spent hours researching, discussing, and coming up with a plan. His plan is perfect and very elegant that matches our needs perfectly.  Secondly, Max!

He was the installer.  He was also great.  Patient, methodical, strives for perfection, clean, and cordial. I am really impressed with Rick Menard as a company. They are true to every word on the website. This IS a go-to company.  Nice going!”

-Andrew Leach, Google Review

Courteous and neat

“I got a new furnace and the techs who installed it were courteous and neat in their removal of the old furnace and efficient in the installation of the new one. At a later date, I also had my gas fireplace fan sensor replaced. 

The tech was efficient and courteous. I am totally satisfied with the company and their technicians and their office staff. Value for the money spent.”

-Fred K,  Google Review

5. Gas Man

gas-man

Services: Fireplace installation, repair and maintenance, ductwork and ventilation

Location: 1255 Millburn Crescent, Cumberland, ON K4C 1C9, Canada

Contact: +1 613-880-3888

Business hours: Monday to Friday: 8:00 AM to 5:00 PM

Website

Gas Man’s claim of offering fast, friendly and reliable immediately caught our attention. After a bit of research, we discovered that they stay true to their claim, with some previous clients stating their services are the fastest they’ve experienced so far.

Furthermore, we’ve confirmed their technicians’ friendliness and reliability through their positive reviews and quick turnaround time. 

Plus, they combine a total of 20+ years of experience. If anyone’s qualified to install and take a look at your fireplace, it would be them!

One of the things we appreciate is that they offer warranties and guarantees for their repairs, labour and parts. Also, Gas Man isn’t just a fireplace installer/repairman, as they also offer a plethora of HVAC-related services such as ductwork, ventilation and more.

Our gripe? They don’t have 24/7 emergency services and they’re closed on weekends.

Pros

  • 20+ years of service
  • Offers warranty and guarantees for repairs, labour and parts
  • Offers free estimates
  • Offers a wide variety of HVAC-related services

Cons

  • Doesn’t offer 24-hour emergency services
  • Closed on weekends.

Fantastic service

“Fantastic service from the Gas Man team. I’m a General Contractor and they moved a gas hot water tank away from a foundation wall so that we could have enough space to frame and spray foam the wall. Reconfigured the gas lines, exhaust duct and water lines. Thanks, guys!”

-Dave Bennett – 360renos Inc., Google Review

The appointment was really easy and quick

“Called many HVAC service companies to have our soon-to-fail DHW tank replaced.

 Decided to pick Gas Man (and not the first company that came and tried to repair our tank and gave bad advice for the replacement of a gas valve 350$ later) due to the advice given and the cost of installing the new tank. 

We supplied our own new DHW tank as per advice to save approx 400$+tax.

Even in this crazy busy season due to many calls for furnaces not starting up – this explains about 4 companies not calling back or returning calls or emails; we were able to get the new tank installed in 10 days with Gas Man Ottawa. 

This is after not being able to get it installed 4 days sooner because the technicians were stuck on a service call that night. Reorganizing and contacting the admin in the evening to get a second appointment was really easy and quick. 

Thanks, Ani and Annie!”

-Terrence Sauve, Google Review