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Top 5 Security Companies in Ottawa That Stand Guard While You Snooze

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We extensively test and research all services we review. Here's why you can trust us.
  • Reputation and Reliability - We focused on companies with a solid reputation for reliability and trustworthiness. Positive client feedback and long-standing industry presence were pivotal in our selection.
  • Range of Services - Companies offering a comprehensive range of security solutions, from on-site guards to advanced surveillance systems, were prioritised to ensure they could meet diverse client needs effectively.
  • Technological Expertise - The ability to leverage the latest security technology, such as smart monitoring and alarm systems, was a key factor. We chose companies that demonstrate a commitment to staying ahead with innovations.
  • Certified and Trained Personnel - We selected companies employing certified and extensively trained personnel. High standards of training assure clients of professionalism and competent response in any situation.
  • Customer Service and Support - Exceptional customer service with clear communication and prompt support in emergencies ensured that clients felt valued and secure, making this a critical consideration in our process.

Last winter, my neighbour Sarah went on a week-long vacation, leaving me with the honorary title of “unofficial housesitter.” Well, things took a turn when one evening, I stopped by to check on her place and noticed the front door slightly ajar.

My heart raced faster, thinking of calling the police, but, it turns out, it was just the wind and a glitch in her old lock. That mini-heart attack was enough to convince me and Sarah of one thing: we needed some serious professional security services.

So, in the spirit of making sure none of us ever have to experience anything like that again, here are the top security companies in Ottawa. These folks are the real deal when it comes to keeping your home safe and secure, so read on!

How much do security companies charge in Ottawa?

In Ottawa, security companies typically charge based on the specific services needed, ranging from $20 to $30 per hour for security guard services. 
More comprehensive security solutions, such as installing and monitoring alarm systems, can cost from $50 to $150 per month, depending on the level of service and equipment included.

Commissionaires – Centretown 

commissionaires-centretown

Address: 100 Gloucester St Suite 101

Phone: +1 613 288 0722

Business Hours:

  • Monday to Friday – 8 AM to 4 PM

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Website

For those who might not know, Commissionaires has a long-standing reputation in Ottawa, providing a wide array of security services ranging from criminal record checks to mobile patrols and even international fingerprinting.

One thing we really appreciated was the diversity in their service offering, whether it’s for a commercial property, a construction site, or even home security. We also found out that their staff undergoes rigorous training, which adds a level of reassurance. 

Plus, they’re deeply rooted in the local community, being members of the Ottawa Board of Trade. That’s always a good sign that they’re respected and trusted around town. 

While it’s clear they focus on delivering top-notch security solutions, we did notice that their prices can be a bit steep for some of their more specialised services.

Despite that, what really keeps us positive about them is their excellent customer service. From our interactions and what we’ve gathered from other clients, they’re always prompt and highly supportive.

By the way, it’s also worth noting about the building’s lack of wheelchair accessibility. For an organisation that’s so community-focused, this felt like a missed step.

Pros

  • Wide range of security services
  • Rigorous staff training
  • Strong local community presence
  • Excellent customer service
  • Responsive and supportive staff

Cons

  • Limited wheelchair accessibility
  • Higher prices for specialised services

Bilingual and patient service

“I had the pleasure of being served today by Isabelle. She was incredibly helpful in assisting me with my fingerprinting. I was unfortunately having issues finding an email I needed to provide, so she offered me multiple solutions and was incredibly patient. 10/10 customer service and communication. She is very nice and is also fluent in English and French for those of you that might need service in either language.”

-Mel Bertrand, Google Review

Outstanding professionalism and expertise

“Alexandra was exceptionally helpful, professional, and knowledgeable. I have never experienced such a high level of service at any government office I have visited.”

-Daniel Kabongo, Google Review

Shield Security Services

shield-security-services

Address: 377 Dalhousie St B105

Phone: +1 613 699 7454

Business Hours:

  • Monday to Friday – 8 AM to 4 PM

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Website

Shield Security Services really impressed us during our visit when they laid out to us their extensive list of services. From mobile patrols to video surveillance and even virtual guard services, they cover just about every security need you might have.

Not to mention their specialised services for events like concerts and festivals, which a lot of their clients rave about. Their concierge services for condos stood out as well, providing peace of mind for residential properties.

Plus, they offer investigative services for things like fraud and natural disasters, which show just how versatile they are.

Moreover, their team is composed of well-trained professionals, and we were told they undergo continuous training to keep them sharp. But more than training, they have an award for outstanding service, emphasising their reputation for reliability.

Sure, some might find their specialised services a bit pricey, and we did notice that. Still, the level of detail and attention they provide tends to justify the cost.

We’re also impressed upon learning about their team’s strong background. With over 20 years of experience and accolades, it was clear they know their stuff.

Pros

  • Wide range of security services
  • Commercial, industrial, and event security
  • 24/7 mobile patrols
  • Specialised investigative services
  • Highly experienced and dependable team

Cons

  • Pricing is on the higher side

Responsive and professional service

“I have worked with Shield on many occasions and would highly recommend them.  I found the team responsive to any curve ball I may throw their way.  I’ve dealt with Service Managers on various events, and was easily able to reach the owner when required.  The guards always look like a million bucks,  and I can honestly say I have never had an issue that wasn’t easily resolved to my satisfaction.  Keep up the good work.”

-Tim Reinemo, Google Review

Respectful and accommodating management

“My experience with shield security has always been a good one.Management has treated me with respect.They have always tried to give me what I asked for.If I need to talk to someone there has been a good open door policy.I my experience I will recommend Shield Security Services to anyone who is interested in getting into the security field.”

-Marc Carter, Google Review

Falcon Security Services 

falcon-security-services

Address: 2255 St. Laurent Blvd #125

Phone: +1 905 330 5515

Business Hours:

  • Open 24 hours

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Website

From what we’ve observed, Falcon Security Services security guards are highly trained professionals. We’re also happy to find that their team consistently receives updates on the latest security protocols.

Their range of services is impressive as well, including everything from condo and concierge security to construction site monitoring and mobile patrols. 

They also specialise in VIP executive protection and event security, along with offering security camera installations and consulting services—a one-stop-shop!

We’re even more impressed by the fact that they cover a wide geographic area, with over 50 locations across Canada.

However, we’re just a bit iffy about their pricing, which can be a tad on the higher side. Still, most of us think it’s justified given the quality of service.

Pros

  • Comprehensive service range
  • Highly trained professionals
  • Over 50 locations across Canada
  • VIP executive protection
  • Event security expertise
  • Security camera installations
  • Consulting services

Cons

  • Pricing on the higher side
  • Potential overkill for basic security needs

Prioritises well-being and flexible schedules

“I’ve worked with other security companies before, but Falcon really stands out. They prioritize the well-being of their guards and offer flexible schedules. The leadership is approachable, and they listen to our feedback, which makes me feel valued as part of the team”

-Khushi malhotra, Google Review

Outstanding dedication and comprehensive services

“Falcon Security has proven to be an outstanding security ally for our retail enterprise. Their steadfast dedication and all-encompassing services have significantly bolstered the security and prosperity of our day-to-day endeavors. I wholeheartedly endorse Falcon Security to any retailer”

-Anshii Beniwal, Google Review

Iron Horse Security and Investigations 

iron-horse-security-and-investigations

Address: 884 Churchill Ave. S.

Phone: +1 613 228 2813

Business Hours:

  • Open 24 hours

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Website

Iron Horse have been around for over 20 years, which is pretty impressive in the security game and clearly shows they know what they’re doing.

What we like most is their wide range of services. Whether you need security guards, mobile patrols, or concierge services, they have it all covered.

And mind you, it’s not just basic services—they really adapt to different sectors like commercial, residential, and even cannabis retail, which we found pretty unique.

Something else that we note is their rapid deployment capability for urgent security situations. It’s clear that if you need support quickly, they’ve got your back.

We also note how dedicated to training their personnel really are—no wonder they’ve been labelled as Ottawa’s number one security firm and have won the Consumers Choice Award for 13 years in a row.

However, their pricing is on the higher side. Nevertheless, their location is pretty central, which is super convenient for Ottawa folks.

Pros

  • Over 20 years of experience
  • Wide range of services
  • Specialises in various sectors
  • Rapid deployment capability
  • Extensive personnel training
  • Strong client satisfaction focus
  • Central location in Ottawa

Cons

  • Pricing on the higher side

Exemplary client service and thorough screening

“Iron Horse Security is the gold standard for security services in both Ontario, Quebec and beyond. They provide exemplary client service, which is in their DNA, and is a focal point of their success in the industry. Their team always aims to go above and beyond for their clients and the guards they hire are screened thoroughly so that they are able to tailor their experience to the site they will be working at. I am very impressed with Iron Horse Security and would recommend them to anyone looking for reliable, professional security services.”

-Adam Smiley, Google Review

Professional and punctual services in Ottawa

“Iron Horse Security and Investigation provided my business with the best security guard services in Ottawa. They are very professional and always keep time. We’ve never complained of any problem related to their work in fact their work is awesome.”

-Bengula Keith Jacob, Google Review

Valourguard Protection Services 

valourguard-protection-services

Address: 70 Bentley Ave #101

Phone: +1 613 914 5007

Business Hours:

  • Open 24 hours

Instagram

Website

We took the time to visit Valourguard Protection Services and chat with the team, and we walked away pretty impressed. They provide a wide range of services, from mobile patrols and alarm response to video surveillance and access control.

Their dedication to customised solutions that cater specifically to client needs is something that we all observed. Also, their officers are well-trained and undergo continual training to ensure they’re up-to-date with the latest security protocols.

Another point that stood out to us was their focus on proactive security measures and regular check-ins, which shows they’re serious about client satisfaction. However, we were a bit iffy about the pricing, which feels a bit on the high side.

But then again, the security quality and peace of mind they offer seem worth it to many. Furthermore, we were happy with how quickly Valourguard responds to issues and how seamless their security integration is, particularly for our business.

It’s just that we noted a few mentions of inconsistencies in their communication at times from their previous clients, which could be a minor hiccup.

Pros

  • Comprehensive range of services
  • Tailored security solutions
  • Highly trained personnel
  • Commitment to client support
  • Proactive security measures
  • Professional and reliable

Cons

  • Higher pricing
  • Occasional communication inconsistencies

Prompt and professional service

“Wonderful and reliable security services! I was looking for a security guard for a private event and left a request via Bark.com. Michael reached out promptly, answered all of my questions, and walked me through the process.

A few days before the event, the security guard reached out to confirm the details. They were very professional on the day of the event and kept us apprised of any issues that occurred. All-in-all, we were very impressed by the services provided by Michael and his team.”

-Stephen Chung, Google Review

Skilled de-escalation experts

“We hired Valourguard for a delicate tenant removal at uDesign, and their professionalism exceeded our expectations. Their team was skilled in de-escalation, ensuring a peaceful resolution. Valourguard’s respect for all parties and commitment to safety was commendable, making a potentially volatile situation manageable. Their service was exceptional, making them our preferred security provider. Highly recommend Valourguard for their top-notch security solutions.”

-Christopher Falconi, Google Review